Biden Administration Unveils $39B of Student Debt Relief as Part of Income-Driven Repayment Fix

The Consumer Financial Protection Bureau (CFPB) yesterday joined with several state attorneys general and a state regulator to take action against Prehired for deceptive marketing and debt collection practices, according to a CFPB release. Prehired operated a 12-week online training program claiming to prepare consumers for entry-level positions as software sales development representatives with “six-figure salaries” and a “job guarantee.” Prehired drove interested applicants to sign an “income share” loan to finance the costs of the program and represented that consumers would pay nothing until they got a high-income job through Prehired. In reality, Prehired deceptively buried terms that required consumers to pay even if they never got a job and, in many cases, unilaterally increased consumers’ required minimum monthly payments without any evidence that they had secured employment or experienced an increase in income. The CFPB is seeking to void the loans and obtain redress for affected consumers and a penalty, which would be deposited into the CFPB’s victims relief fund. The attorneys general from Washington, Oregon, Delaware, Minnesota, Illinois, Wisconsin, Massachusetts, North Carolina, South Carolina, and Virginia joined the action, along with California’s Department of Financial Protection and Innovation.
The Consumer Financial Protection Bureau (CFPB) has ordered installment lender OneMain Financial to pay $20 million in redress and penalties for failing to refund interest charged to 25,000 customers who cancelled purchases within a purported “full refund period,” and for deceiving borrowers about needing to purchase add-on products to receive a loan, according to a CFPB press release. OneMain will pay $10 million in refunds to consumers it harmed, and an additional $10 million penalty to the CFPB’s victims relief fund. “OneMain pressured its employees to load up its loans with extra charges through false promises of easy cancellation with full refunds,” said CFPB Director Rohit Chopra. “We are ordering OneMain to refund borrowers it cheated and to clean up its business practices.” OneMain is a nonbank personal loan installment lender headquartered in Evansville, Indiana and is a subsidiary of OneMain Holdings, Inc. OneMain is one of the largest non-depository personal installment lenders in the United States. It has a nationwide network with more than 1,400 branches across 44 states. The company offers loans and makes extra profits by upselling borrowers with products such as roadside assistance, unemployment coverage, and identity theft coverage. OneMain expected its employees to upsell borrowers on every loan, according to the CFPB. Employees were incentivized to push more products, and company training materials directed them to upsell them even when consumers had already declined the products on previous loans. Salespeople were evaluated on the basis of their sales rate and could even be fired if they did not upsell enough.
The nation's most powerful financial watchdog agency directed student loan servicers that unlawfully collected debt discharged in bankruptcy to return those funds to affected borrowers, YahooFinance.com reported. It also warned all servicers against the illegal practice and to cease those efforts immediately. The bulletin issued yesterday by the Consumer Financial Protection Bureau (CFPB) comes after the agency’s examiners found some private student loan servicers did not determine whether loans were discharged and continued to bill and collect payments, running afoul of the Consumer Financial Protection Act’s “prohibition on unfair, deceptive, or abusive acts or practices.” Many borrowers continued to pay thousands of dollars on those loans, it said. “When a court orders the discharge of a loan, lenders and servicers should not treat this as a suggestion,” CFPB Director Rohit Chopra said in a press release. “The CFPB has found that some servicers are ignoring bankruptcy court orders. The student loan servicing industry should ensure that their collection practices are compliant with the law.”
The Biden administration on Thursday said military personnel should be allowed to pursue class actions accusing Citigroup Inc. and American Express Co. of overcharging them on loans, and not be forced to arbitrate their claims individually, Reuters reported. In "statements of interest" filed with a federal court in North Carolina, the Department of Justice said federal law gives service members an "unwaivable right" to pursue class-action claims even if they had agreed to arbitrate. The Justice Department weighed in on private lawsuits accusing Citibank and American Express National Bank of wrongly charging military personnel more than 6% interest on some loans. Citibank allegedly overcharged four named plaintiffs on credit cards, with Army Sergeant Jeremy Bell seeing his rate increase to 25.99%, while Amex overcharged Army National Guard veteran Nicholas Padao, who served in Iraq. According to the Justice Department, such charges violated the federal Servicemembers Civil Relief Act, whose roots date to the Civil War, and can be challenged in court via class actions. "The law's explicit purpose is to allow servicemembers to devote their entire energy to the defense needs of the nation, (and) must be read with an eye friendly to those who dropped their affairs to answer their country's call," the department said in both filings.