U.S. consumers lodged more than quadruple the number of complaints against U.S. airlines in April compared with pre-pandemic levels as on-time arrivals fell, according to a report seen by Reuters. The U.S. Department of Transportation (USDOT) plans to announce later on Thursday that it received 5,079 complaints about airline service in April, up more than 320% over the 1,205 complaints received in April 2019. USDOT said 32% of complaints concerned refunds and 31% involved flights problems. In April 2022, major carriers posted an on-time arrival rate of 76%, down from 77.2% in March and below the 79.8% rate in April 2019, the report said.
