Boston Consulting Group filed a lawsuit against GameStop that seeks $30 million in damages over the retailer's alleged "bad faith refusal to pay fees" owed to the consultancy under a written agreement, Retail Dive reported. More specifically, the firm said in its complaint that, starting in mid-2020, GameStop has "refused to pay significant amounts" of BCG's fees and demanded discounts "with no justification," as well as refused to continue "contractually-obligated meetings" tied to its fees. According to BCG, the consulting firm started working with GameStop in 2019, when the company was "on life support" and "[h]emorrhaging customers." The retailer's then-general counsel, Daniel Kaufman, who later became GameStop's chief transformation officer, led the relationship. BCG was brought on to "evaluate its operations and develop solutions that would enable a corporate transformation to ensure its continued viability," according to the firm. BCG said the agreed-on fee structure for its work with GameStop was based on projected profit improvements resulting from the firm's recommendations. Its work revolved around growing revenue through a video game ecosystem and manufacturer partnerships; finding cost cuts and operational improvements; driving category improvement; growing a pre-owned electronics business; pricing; and GameStop's loyalty program, among other areas of the business.
