ABI Blog Exchange

I have a new draft article up on SSRN. It's called The Financial Inclusion Trilemma. The abstract is below. The challenge of financial inclusion is among the most intractable policy problems in banking.

I have a new draft article up on SSRN. It's called The Financial Inclusion Trilemma. The abstract is below. 

The Washington Post has an article about a new business, "Karens for Hire," that is basically a way to hire a customer service advocate. Having spent way too much time with customer service of late, the article really hit a...